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Privacy Policy

This is the privacy policy for this website, Phone Monkey. The following policy lays out how we use and handle the information you provide us with or we collect from you online, this does not cover information we may collect offline.

By using Phone Monkey you consent to our privacy policy and terms and conditions in their entirety.

Information Collected

We collect information from you when you register on our site, place a sale order or fill out a form. When creating an account on our site or registering a sale, you will be asked to enter your:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Sort Code and account number (if you have chosen to have funds paid into your account)

How We Use Your Information

Any of the information we collect from you may be used in one of the following ways:

  1. To process transactions, including to but not limited to sending you a sales pack, processing your device and making payment to you.
  2. To contact (or just update) you in the course of a transaction,
  3. To personalise your experience.
  4. To improve our website and service.
  5. To make you aware of our latest offers.
  6. To make you aware of related services.
  7. If we suspect you have acted maliciously including but not limited to attempting to supply stolen or counterfeit goods, we may pass your details to the industry body for monitoring barred devices, CHECKMEND and possibly law enforcement agencies and other recyclers (to warn them of your malicious intent).
  8. If we are requested by a UK court or law enforcements agency we may disclose your information.
  9. Trusted third parties that assist us in operating our website, conducting our business, or servicing you may be granted access to information we hold on users, so long as those parties agree to keep this information confidential
  10. Your information will not be sold. With the exception of points 7, 8 and 9 your information, exchanged, transferred, or given to any other company, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Accessing Your Information

All the data we hold on you is accessible in your account, you may edit the data to correct any inaccuracies.

If you would like the information we hold on you deleted, please email us

Protecting Your Information

Your data is stored securely, machines that hold your data are in secure locations on machines protected by multiple levels of security, access to your data is restricted to a few individuals and their access is reviewed periodically.


Like many websites Phone Monkey uses cookies.

Phone Monkey uses cookies to help us remember and process the items in your shopping cart and to compile aggregate data about site traffic and site interaction so that we can improve our site. We may contract with third-party service providers to assist us in better understanding our visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Third Party Links

At our discretion, we may include or offer third party products or services though our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Contacting Us

If there are any questions regarding this privacy policy you may contact us. Email: Phone number: 0203 371 8967.